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School Policy
 

Terms &
Conditions

 

Bringing the excellence to you

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School Policy

1. Class payment

 

The first time a student gets in touch with Pianoma involves a free trial lesson. 


Due to the volume of requests we receive, all classes for students enrolled in the center must be paid upfront prior to the date of the class. No subsequent payments will be accepted in any case. 


The following forms of payment are accepted: Bank transfer, credit/debit card payment and Bizum. 

2. Cancellation


Since our goal is to offer a service adapted to the student, we try to ensure that the teacher's schedule is respected, so that he/she can prepare his/her classes and organize his/her workload. For this reason, we require that all cancellations be made at least 24 hours in advance. 


Unannounced cancellations or absences with less than 24 hours notice are non-refundable. Exceptions may be made in situations of force majeure: serious illness or duly justified emergencies. 


Cancellations within 48 hours will be refunded at 50% and the student will be offered the option to reschedule the class within a maximum of one week. 


Any cancellation more than 48 hours in advance will be fully refunded or rescheduled at the convenience of both parties. 

3. Teaching team


Our team of teachers is made of collaborators who participate in the good work and development of the educational activities that Pianoma offers through its platform and website. Under no circumstances we are responsible for possible misunderstandings caused by a disagreement regarding the teaching methodology, bibliography or practices of the teacher.  


If this situation arises, do not hesitate to contact us and we will try to offer you the best possible solution. If you are not convinced with your teacher or your progress, we will put you in touch with a member of our team who can make the best out of you.

 

4. Our services


Pianoma offers online classes through a platform and external application services. Considering this factor, we cannot guarantee that the service can be offered with full quality, but we are trying to improve every day in order to look for alternatives and solutions. 


Any problem derived from a failure in an external service will be duly compensated by us. 
For any doubt or clarification do not hesitate to get in touch with us :
info@pianomamusicschool.com

 
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Legal Advisory

In compliance with Article 10 of Law 34/2002, of July 11, 2002, on Information Society Services
and Electronic Commerce (LSSICE), Gema Arias Varela (hereinafter, "Pianoma International
Online Music School"), responsible for this website, makes this information available to users, to define their Terms of Use.

In addition to the contents here exposed, the specific aspects related to the protection of
personal data and privacy of the users of this website are developed in the pages of Privacy
Policy and Cookies Policy.

 

Identity of the Data Controller
 

  • Name: Gema Arias Varela

  • Company Name: Pianoma International Online Music School

  • TAX ID: 47403511M

  • Registered Office: C/ Bañil 44, 15179, Santa Cruz Oleiros, A Coruña, Spain

  • Activity: Online music education

  • Telephone: (+34) 881 01 74 11

  • eMail: info@pianomamusicschool.com

  • Domain Name: pianomamusicschool.com

  • Records of Processing Activities in accordance with the RGPD: Customers/Suppliers, Mailing
    Lists, Employees, Recruitment, and Web Users.

Purpose of the Web

The purpose of the website of "Pianoma International Online Music School" is to inform clients and potential clients of its products and/or services, contact details, location, etc. In addition, where appropriate, it will also have the purpose of disclosing information related to the sector of activity of the Responsible.

Regulatory Framework

The activity of this website is subject to the Spanish and European legal framework, specifically
to the following regulations:

  • General Data Protection Regulation (GDPR) (EU) 2016/679, of 27 April, which regulates the
    processing of personal data in the countries of the European Union.

  • Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of
    Digital Rights (LOPD and GDD), a regional regulation (applicable to Spain), and which defines
    and expands on many of the concepts and rights present in the GDPR.

  • Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce
    (LSSICE), a regulation that affects those websites that, in some way, carry out economic
    activities through electronic means, as is the case of this website.

Terms of Use and Liability

Any person accessing this website assumes the role of User, committing to the observance and
strict compliance with the conditions set forth herein, as well as any other legal provision that
may be applicable. "Pianoma International Online Music School" will not be responsible for damages, own or third parties, caused by the improper use of this website by the User.

The content of this website, therefore, cannot be considered, in any case, a substitute for legal
advice.

“Pianoma International Online Music School” reserves the right to modify any type of
information that may appear on the website, at any time and without prior notice, without any
obligation to give prior notice or inform the Users of such obligations, being understood as
sufficient the publication on this website.

This website has been reviewed and tested so that it functions correctly without interruption.
However, "Pianoma International Online Music School" does not rule out the possibility of the existence of certain programming errors, occasional unavailability (for example, server crashes, or server maintenance) or the occurrence of force majeure, natural disasters, strikes, or similar circumstances that make it impossible to temporarily access the website. Similarly, "Pianoma International Online Music School" cannot guarantee the uninterrupted or totally error-free operation of this website, nor is it responsible for viruses that have their origin in a telematic transmission infiltrated by third parties generated with the purpose of obtaining
negative results for a computer system.

The User agrees not to use this website or, if applicable, the services or products offered on it, to carry out activities contrary to the law, public order or these conditions of use. Therefore, "Pianoma International Online Music School" is not responsible for the information and content stored, including but not limited to, forums, chat's, blogs generators, comments, social networks or any other means that allows third parties to publish content. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, "Pianoma International Online Music School" is available to all Users, authorities and security forces, actively collaborating in the removal or blocking of all content that could affect or contravene national or international legislation, third party rights, or morality and public order. In the event that a User considers that there is any content on the website that could be susceptible to this classification, please notify our staff immediately.

"Pianoma International Online Music School" reserves the right to deny or withdraw access to the website without prior warning, at its own request or at the request of a third party, to those Users who violate our Terms of Use.

Intellectual Property

The website, including but not limited to programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics are the property of "Pianoma International Online Music School" or, where appropriate, has a license or express authorization from the authors.

All the contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registers, and the reproduction and/or publication, in whole or in part, of the website, its computer processing, distribution, dissemination, modification or transformation is not permitted without the prior written permission of the same. "Pianoma International Online Music School" will ensure compliance with the above conditions, as well as the proper use of the contents presented in its web pages, exercising all civil and criminal actions that correspond to it in the case of infringement or violation of these rights by the User.

The designs, logos, text and / or graphics outside "Pianoma International Online Music School" and that may appear on the website belong to their respective owners, themselves responsible for any dispute that may arise in respect thereof. In any case, "Pianoma International Online Music School" has the express and previous authorization from them. "Pianoma International Online Music School" recognizes in favor of their owners the corresponding industrial and intellectual property rights, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility of the Responsible for them, nor any endorsement, sponsorship or recommendation by the same.

Third-party links

"Pianoma International Online Music School" may make available to the User links or other elements that allow access to other websites belonging to third parties. We do not market the products and / or services of such linked sites, nor assume any responsibility for them, or the information contained therein, or its accuracy or legality, or any effects that may result.

In any case, "Pianoma International Online Music School" declares that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities of the content in question.

Governing Law and Jurisdiction

The language of wording and interpretation of this legal notice is Spanish.

The relationship between "Pianoma International Online Music School" and User is governed in each and every one of its ends by Spanish law, to which both parties expressly submit to any dispute or question related to this website or the activities developed in it.

In the event that the user is domiciled outside Spain, "Pianoma International Online Music School" and the User agree to submit, expressly waiving any other jurisdiction, to the competent Courts and Tribunals of Spain.

 
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Privacy Policy

"Pianoma International Online Music School" is deeply committed to compliance with Spanish and European regulations on the protection of personal data, and guarantees full compliance with the obligations set forth, as well as the implementation of the security measures set forth in the General Data Protection Regulation (RGPD) (EU) 2016/679, of April 27, and in the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD and GDD, hereinafter LOPD).

In accordance with these regulations, we inform that the use of our website may require certain personal data to be provided through contact forms, or by sending emails, and that these will be processed by "Pianoma International Online Music School", Data Controller, whose data are:

  • Name: Gema Arias Varela

  • TAX ID: 47403511M

  • Registered Office: C/ Bañil 44, 15179, Santa Cruz Oleiros, A Coruña, Spain

  • Telephone: (+34) 881 01 74 11

  • eMail: info@pianomamusicschool.com

Collection and Processing of Personal Data

A personal data is any information relating to a person: name, email, address, telephone, NIF/NIE.... Additionally, when a User visits our website, certain information is automatically stored for technical reasons, such as the IP address assigned by your Internet access provider.

"Pianoma International Online Music School", as Data Controller, has the duty to inform the Users of its website about the collection of personal data that may be carried out, either by sending e-mail or by filling in the forms included in the website.

Only the data necessary to perform the contracted service, or to respond appropriately to the request for information made by the user will be obtained. The data collected are identifying and correspond to a reasonable minimum to be able to carry out the activity carried out. In particular, no specially protected data is collected at any time. In no case will the data be used for purposes other than those for which they were collected.

Contact forms/email

 

Purpose: To respond to your request for information made through our contact form(s).

Legitimation: The legal basis that legitimizes this form of processing is the User´s consent, which may be withdrawn at any time.

Data transfers: Personal data will be processed through servers managed by Wix, which will be considered the Data Processor.

Mailing list registration forms (newsletter) 

 

Purpose: Sending communications, some of them commercial, of interest to users according to the subject of the web. As established by the LSSICE, "Pianoma International Online Music School" undertakes not to send commercial communications without identifying them as such. For these purposes, information sent to customers for the maintenance of the existing contractual relationship, if any, will not be considered as commercial communication.

Legitimation: The legal basis that legitimizes this form of processing is the User´s consent, which may be withdrawn at any time.

Data transfers: Personal data will be processed through servers managed by Wix, which will be considered the Data Processor.

Underage

Only persons over 14 years of age may provide personal data on this website. As required by the LOPD and GDD, in the case of minors under 14 years of age, the consent of their parents or guardians will be a mandatory condition for us to process their personal data.

On the other hand, only persons over 18 years of age may contract our services. In the case of minors under 18 years of age, the consent of their parents or legal guardians will be a mandatory condition for us to provide the services offered, unless the minor is emancipated.

Safety measures

Users of the "Pianoma International Online Music School" website are informed that the technical and organizational security measures available to us have been adopted to prevent the loss, misuse, alteration, unauthorized access and theft of data, and thus guarantee the confidentiality, integrity and quality of the information contained therein, in accordance with the provisions of current legislation on data protection. The personal data collected in the forms are processed only by the staff of "Pianoma International Online Music School" or by the designated Data Processors.

The Website of "Pianoma International Online Music School" also has an SSL encryption, which allows the User to securely send their personal data through the contact or registration forms on the website.

Veracity of the data

The User declares that all data provided by him/her are true and correct and undertakes to keep them updated. The User will be responsible for the veracity of his data and will be solely responsible for any disputes or litigation that may result from the falsity of the same. It is important that, so that we can keep the personal data updated, the User informs "Pianoma International Online Music School" whenever there has been any change in them.

Data transfer

"Pianoma International Online Music School" will not transfer or communicate your data to any third party, except in the cases provided by law or when it is strictly necessary for the provision of a service. Specifically, the data may be transferred to:

  • Technology or computer service providers

  • Payment service providers

  • Courier and parcel delivery companies

  • Third parties or intermediaries, as service providers, operating on our own behalf (agency, consultancy, etc.).

The transfer of data will take place in the strictest confidence, using the necessary measures, such as the signing of confidentiality contracts, or adherence to their privacy policies set out in their respective websites. The User may refuse the transfer of his/her data to the Data Processors, by means of a written request, by any of the above-mentioned means.

In addition, in those cases where necessary, Customer data may be transferred to certain agencies, in compliance with a legal obligation: Spanish Tax Agency, Labor Inspection, etc..

Exercising User Rights

The LOPD and the RGPD grant interested parties the possibility of exercising a series of rights related to the processing of their personal data. To do so, the User must contact us, providing documentation proving their identity (ID card or passport), by email to info@pianomamusicschool.com, or by written communication to the address listed in our Legal Notice. Such communication must reflect the following information: name and surname of the User, the purpose of the request, address and supporting data. 

The exercise of rights must be carried out by the User himself. However, they may be executed by a person authorized as legal representative of the User, providing the documentation proving such representation.

The User may request the exercise of the following rights:

  • The right to request access to personal data, which is the right to obtain information on whether their own personal data is being processed, the purpose of the processing that, if any, is being carried out, as well as the information available on the origin of such data and the communications made or planned thereof.

  • The right to request rectification, in the event that the personal data is incorrect or inaccurate, or deletion of data that proves to be inadequate or excessive.

  • Right to request a restriction of processing, in which case only the data strictly necessary for the exercise or defense of claims will be kept by "Pianoma International Online Music School".

  • Right to object to the processing: this refers to the right of the data subject not to have their personal data processed or to cease processing in cases where their consent to the processing is not required, or in the case of commercial prospecting files or for the purpose of making decisions regarding the data subject and based solely on the automated processing of their data, unless for legitimate reasons or for the exercise or defense of possible claims, the data must continue to be processed.

  • Right to data portability: in case you want your data to be processed by another company, "Pianoma International Online Music School" will facilitate the portability of your data in exportable format.

In the event that consent has been granted for any specific purpose, the User has the right to withdraw consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

We undertake to execute all these rights within the maximum legal deadline (1 month).

If a User considers that there is a problem with the way in which "Pianoma International Online Music School" is handling their data, they can address their complaints to the Security Officer or to the corresponding data protection authority, being the Spanish Data Protection Agency the one indicated in the case of Spain.

Data retention

The personal data of Users who use the contact form or send us an email requesting information will be processed for the time strictly necessary to fulfill the request for information, or until the consent given is withdrawn.

Customers personal data will be processed until the end of the contractual relationship. The data retention period will be the minimum necessary, and may be kept up to:

  • 4 years: Law on Infractions and Penalties in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of salaries...); Arts. 66 et seq. General Tax Law (accounting books...).

  • 5 years: Art. 1964 Civil Code (personal actions without special time limit).

  • 6 years: Art. 30 Code of Commerce (accounting books, invoices...)

  • 10 years: Art. 25 Prevention of Money Laundering and Terrorism Financing Law.

  • No time limit: disaggregated and anonymized data.

On the other hand, the data of Users who register for the newsletter will be kept indefinitely, until the consent given is withdrawn.

In the case of data processing of candidates (C.V.), "Pianoma International Online Music School" may keep their curriculum for a maximum of two years to incorporate it into future calls, unless the candidate states otherwise.

Social Network

"Pianoma International Online Music School" has a profile on some of the main social networks on the Internet (Facebook), recognizing itself in all cases responsible for the processing of data of its followers, fans, subscribers, commentators and other user profiles (hereinafter, followers) published by "Pianoma International Online Music School".

The purpose of data processing by "Pianoma International Online Music School", when the law does not prohibit it, will be to inform their followers about their activities and offers, by any means that the social network allows, as well as to provide personalized customer service. The legal basis that legitimizes this processing will be the consent of the person concerned, which may be withdrawn at any time.

In no case "Pianoma International Online Music School" will extract data from social networks, unless the consent of the User is obtained specifically and expressly for this purpose (for example, for the realization of a contest).

Staff Recruitment

The applicant who sends electronic communications to "Pianoma International Online Music School", with the purpose of accessing the personnel selection processes of the person in charge, authorizes us to analyze the documents sent (e.g., the CV. ), all content that is directly accessible through Internet search engines (e.g. Google), the profiles you maintain on professional social networks (e.g. LinkedIn), the data obtained in the entrance exams and the information you disclose in the job interview, in order to assess your candidacy and to be able, if necessary, to offer you a job. In the event that the candidate is not selected, "Pianoma International Online Music School" may keep your C.V. stored for a maximum of two years, in order to incorporate it into future calls, unless the candidate states otherwise. The legal basis that legitimizes this processing will be the consent of the person concerned, which may be withdrawn at any time.

Privacy Policy

The information provided by the User shall, in any case, be considered confidential, and may not be used for purposes other than those described herein. "Pianoma International Online Music School" undertakes not to disclose or reveal information about the User's claims, the reasons for the advice requested or the duration of its relationship with the User.

Validity

This privacy and data protection policy has been drafted by ExpertosLOPD®, data protection company, as of September 12, 2022, and may vary according to changes in regulations and jurisprudence that may occur, being the responsibility of the owner of the data to read the updated document, in order to know their rights and obligations in this regard at all times.

 
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Cookie Policy

In compliance with Law 34/2002, of July 11, 2002, of Services of the Information Society and Electronic Commerce, we inform the User of the use of cookies on the website of "Pianoma International Online Music School".

Cookies allow, among other things, to collect statistical information, facilitate certain technical functionalities, store and retrieve information about browsing habits or preferences of a user or your computer and, depending on the information they contain and the way you use your computer, can be used to recognize the user, remember aspects of the user as your language, country, browser, etc.. If you do not want to receive cookies, you can set your browser to erase them from your computer's hard drive, block them or warn you if they are installed.

 

Our website uses cookies and other related technologies (for convenience, all technologies are referred to as "cookies"). Cookies are also placed by third parties with whom we have contracted. In the following document we inform you about the use of cookies on our website.

What are cookies, scripts or web beacons?

A cookie is a small simple file that is sent along with the pages of this website and stored by the user's browser on the hard drive of your computer or other device (smartphone, tablet, connected TV...). The stored information may be returned to our servers or to relevant third-party servers during a subsequent visit.

A script is a piece of program code that is used to make our website work correctly and interactively. This code is executed on our server or on the user's device.

A web beacon (or pixel tag) is a small, invisible piece of text or image on a website that is used to track traffic on a website.

Cookies

Technical or functional cookies : Some cookies ensure that certain parts of the website work properly and that user preferences are remembered. By placing functional cookies, we make it easier for you to visit and use our website. In this way, it is not necessary to repeatedly enter the same information when visiting our website and, for example, items remain in the shopping cart until the user completes the purchase. The regulations allow us to place these cookies without your consent.

Analytical Cookies: We use analytical cookies to optimize the website experience for our users. With these analytical cookies we obtain knowledge of the use of our website. User consent is required to insert analytical cookies.

Advertising or marketing cookies: On this website we use advertising cookies, which allows us to customize ads for each user, and we (and third parties) obtain information about the results of the campaign. This happens based on a profile that we create with user clicks and navigation inside and outside "pianomamusicschool.com". With these cookies the user, as a web visitor, is linked to a unique ID. User consent is required to insert these cookies.

Social media buttons: On our website we have included buttons to promote pages (e.g. "like", "pin") or share them (e.g. "tweet") on social networks such as Facebook. These buttons work using code from these social networks; this code embeds cookies. These social media buttons may store and process certain information, so that a personalized advertisement can be displayed.

Please read the privacy policy of these social networks (which may change frequently) to find out what they do with your (personal) data they process using these cookies.

This website uses the following cookies

Cookie name : Variable alphanumeric cookie according to session
Description/Purpose : This cookie is used by the PHP encryption language to allow SESSION variables to be stored on the web server. This cookie is essential for the functioning of the website.
Type : Technical

Expiration : From Session

Cookie name : consent-policy

Description/Purpose : Cookie used to remember the acceptance of the cookies policy by the user.
Type : Technical

Expiration : 1 year

Cookie name : _fbp

Description/Purpose : Cookie used by Facebook to deliver a number of real-time advertising products from third-party advertisers.
Type : Marketing

Expiration : 3 month

Cookie name : bSession

Description/Purpose : Cookie used to measure the effectiveness of the system.
Type : Technical

Expiration : 30 minutes

Cookie name : fedops.logger.defaultOverrides

Description/Purpose : It records statistical data on visitor behavior on the website. This is used for internal analysis by the website operator.
Type : Analytics

Expiration : From Session

Cookie name : hs

Description/Purpose : This cookie is used to track visitors to the website.
Type : Analytics

Expiration : From Session

Cookie name : ssr-caching

Description/Purpose : Cookie necessary for the correct functioning of the web.
Type : Technical

Expiration : From Session

Cookie name : svSession

Description/Purpose : This cookie is used by the PHP language to allow session variables to be stored on the web server.
Type : Technical

Expiration : 2 years

Cookie name : XSRF-TOKEN

Description/Purpose : This cookie is written to help with site security and prevent cross-site request forgery attacks.
Type : Technical

Expiration : From Session

Third-party cookies

The Website may use cookies installed by third parties to perform statistical analysis on user navigation, or display personalized advertising content. For example, cookies from Wix. Please note that if you accept third-party cookies, you must delete them from the browser options or from the system offered by the third party itself.

Cookie consent and settings

When you visit our website for the first time, we will show you a pop-up window with an explanation about cookies ("first layer"). As soon as you click the accept button, you agree to our use of the categories of cookies and plugins you have selected in the pop-up window, as described in this cookie policy. You can disable the use of cookies through your browser, but please note that our website may stop working properly if you do so.

Your rights regarding personal data

Visit our privacy policy to learn about your rights regarding the processing of personal data, and how to exercise them.

Enabling, disabling and deleting cookies

You can use your Internet browser to automatically or manually delete cookies. You can also specify that certain cookies cannot be placed. Another option is to change your Internet browser settings so that you receive a message each time a cookie is placed. For more information on these options, please refer to the instructions in the "Help" section of your browser.

Please note that our website may not function properly if all cookies are disabled. If you delete cookies from your browser, they will be placed again after your consent when you revisit our sites.